Privacy Policy

1. Who We Are

Lopes Cleaning Services LLC ("we", "us", "our") provides professional residential and commercial cleaning services in Melbourne, FL and surrounding areas in Brevard County. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (lopesservices.top), our Facebook Lead Ads forms, or contact us directly.

2. Information We Collect

We collect the following types of personal information:

Information you provide directly:

• Contact information: Full name, phone number, email address
• Service details: Type of cleaning service needed, number of bedrooms and bathrooms, preferred schedule
• Location information: City, zip code, or address for service delivery
• Communication preferences: Whether you prefer a phone call, text message, or email

Information collected automatically:

• Website analytics: Pages visited, time spent on site, browser type (collected via Google Analytics and Plausible Analytics)
• Advertising data: Which ad you clicked to reach us, campaign source (Google Ads, Facebook Ads)

Information from Facebook Lead Ads:

When you fill out a lead form on Facebook or Instagram, Facebook shares your submitted information (name, phone number, email) with us so we can contact you about your cleaning service inquiry.

3. How We Use Your Information

We use your personal information for the following purposes:

• To contact you about your cleaning service inquiry and provide a free quote
• To schedule and deliver cleaning services
• To send appointment reminders and service follow-ups
• To improve our services and website experience
• To measure the effectiveness of our advertising campaigns

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Service providers: Companies that help us operate our business, such as our phone system provider (Vapi/Twilio) and website hosting platform, under strict confidentiality agreements
• Advertising platforms: We share conversion data (that you became a customer) with Google Ads and Meta (Facebook) to optimize our advertising, but we do not share your personal details
• Legal requirements: If required by law, court order, or governmental authority

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include encrypted data transmission (HTTPS/SSL), secure server infrastructure, and access controls limiting who can view your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for 24 months after your last interaction with us. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw consent: Withdraw your consent for automated calls or data processing

To exercise any of these rights, contact us using the information below.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and measure site performance. We use Google Analytics, Plausible Analytics, and Google Ads conversion tracking. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us